Terms and Conditions for goods bought online
1. The Company.
The Really Good Games Co.
34 John Kent Avenue
Colchester
Essex CO2 9EU
Tel: 01206 562971
Email: sales@reallygoodgames.co.uk
2. Prices and taxes.
All our prices are in UK Pounds Sterling and where appropriate include UK VAT at 17.5%.
3. Delivery costs.
The total cost of each order will include a postage/delivery charge. The postage/delivery cost will be clearly shown before you commit to buying. All prices are Royal Mail costs based on the size & weight of the item. Goods will be sent either by Royal Mail, Parcel Force or Courier.
4. Payment.
For goods bought online payment may be made via your credit or debit card. We only accept payment by the following cards: UKVisa, MasterCard, Delta, Switch, and UK Maestro. You can also pay by PayPal or Cheque.
Cheques should be made payable to The Really good Games Co. (maximum £50).
5. Confirmation of order.
Once you have sent an online order you will get a reciept confirming the details of your order with an order confirmation number. Your goods should reach you within 3-7 days, subject to availability of stock. Goods paid for by cheque will not be dispatched untill the cheque has cleared.
6. Substitute goods.
If we are unable to send your goods within five days we will contact you with this information and may at the same time offer you alternative goods. We will not send substitute goods without your consent.
7. Unwanted Goods.
If you change your mind or feel the items received are not as described, you can return them for a full refund of the price of the item(s). The cost of postage or delivery charge is not refundable. If you wish to return the goods you must advise us of your intention to do so within 48 hours, and return them to us in the original packaging within fourteen days of your receiving the goods. You will be responsible for the costs of returning the goods and ensuring they are returned to us in the condition you received them. Please note we reserve the right to charge a £3.00 handling charge for cancelled orders. This amount, where charged, will be deducted from your refund.
8. Faulty Goods.
For packaging or goods that are received damaged or faulty you must contact us within 48 hours, without using or further unpacking the goods, and return them to us by Royal Mail recorded delivery within fourteen days. Damaged goods will be replaced or refunded according to your wishes, including the cost of return postage, when we have received the item.
9. Your Privacy and Security.
The Really Good Games Co. is committed to protecting your privacy. We only collect information about you in order to process your order and to provide you with a high quality service. We will not e-mail you in the future, other than for order confirmation, unless you have given us your consent by joining our mailing list.
The type of information we will collect about you includes:
your name, address, phone number, email address, and credit/debit card details.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with the law and our internal security policy.
Your statutory rights are not affected. |
